When a user has tried to log in with the incorrect password more than three (3) times, they will be locked out of the system. This article will show you the steps that you should take when a user reports that they have been locked out.
- If your account is locked, please contact your System Administrator to unlock it for you.
- Candidates are not locked out of their account by typing their password too many times. This only affects users listed under Employees.
- Navigate to Employees
- Click on the Employee who is locked out
- Select Unlock Account
- The user account is unlocked