Frequently Asked Questions (FAQs)


 

View Your Support Tickets

Overview 

This article will show you how to view your own Support Tickets. This includes a comprehensive history of My Requests, Requests I'm CC'd on, Community Posts and comments, and sections and articles that you are Following.

Navigation Instructions

  1. On the Help Center Homepage, click Profile Name > My Activities
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  2. View your Activities

Requests

  • My requests: View your submitted requests
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    • View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
    • Use the Search requests function to search by keyword or ticket ID
  • Requests I'm CC'd on: View requests that you are copied on
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    • View the Id, Subject, Time of Creation, Last Activity, and Status for each ticket/request
    • Use the Search requests function to search by keyword or ticket ID

Contributions

  • Posts: View your own posts in the Community
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    • View Title, Type, Vote sum, Last Activity, and date of Creation
  • Community Comments: View your own comments in Community Posts
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    • View Title/Content of your community comment, Type, Vote Sum, Last Activity, and date of Creation
  • Article Comments: View your own comments in Articles
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    • View Title/Content of your community comment, Type, Vote Sum, Last Activity, and date of Creation

Following

View sections and articles that you are following. View the Title of the section or article, Type (Section or Article), Following status (New articles and/or comments), and click Unfollow to unfollow the section/article.

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