Troubleshooting


 

Use Live Chat

 

Overview 

This article will show you how to use the Live Chat feature in CivicHR. Our Support staff is ready to answer your questions and help you successfully use your site.

Instructions

  1. Navigate to the back-end of your site
  2. Select the Help bubble
    use_live_chat_help_bubble.jpg
  3. Type your question into the search bar
    use_live_chat_type_question.jpg
  4. Look through the top results and select if applicable
    use_live_chat_view_results.jpg
  5. If the results do not show what you are looking for, select Live Chat
    use_live_chat_live_chat.jpg
  6. Type the chat message
    use_live_chat_type_chat.jpg
  7. Click Enter on your keyboard to submit the chat message



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